- We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
- We also undertake to exchange or refund any undamaged product purchased from us so long as it is returned in the original packaging with original condition and with proof of purchase within 14 days of purchase. If undamaged goods are returned to us for exchange or refund, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk. Approval must be arranged before goods can be returned. Items purchased that included an additional bonus gift must return both the original item and the bonus gift in order to receive a refund.
- If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.